Reference

How mstbet Handles Your Personal Data

At mstbet, we are clear about what personal data we collect from your account, how we use it, and how long we keep it.

Data collected only as neededNo sale of personal data to third partiesAccount-holder access rightsUPI, Paytm, PhonePe transaction securityStraightforward deletion requests

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What This Policy Covers and Why

mstbet Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to all personal data you provide when opening an account, making deposits via UPI, Paytm or PhonePe, and using any feature on mstbet.bet. We collect your name, contact details, payment identifiers and device information solely to operate your account and meet our

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legal obligations. Access to our platform depends on local law and is available where local law permits. We do not share your data with unrelated third parties, and we only pass information to payment processors — such as UPI networks and Paytm — where it is
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strictly necessary to complete your transaction. Data is stored on secured servers and retention periods are tied to regulatory requirements in your jurisdiction.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Get in Touch About Your Data

If you have a question about your personal data, want to request a copy of what we hold, or need to update incorrect details, our privacy support team is here. Reach us through any of the channels below and we will respond within the timeframe required by applicable law in your region.

Team online

Email Privacy Desk

Send your data request or privacy concern to our dedicated email address. We acknowledge all emails within 48 hours and aim to resolve straightforward requests within 14 calendar days of receipt.

Live Chat Support

Open the chat widget on mstbet.bet for real-time support. Our agents can log a formal data request on your behalf and escalate it to the privacy team the same day during operating hours.

Account Help Centre

Navigate to the Help section inside your account dashboard to raise a privacy ticket. Every ticket receives a reference number so you can track progress without needing to follow up separately.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply layered security across your account data — from the moment you enter your UPI ID to the point your withdrawal is verified.

Data We Collect

We collect only what is necessary: your name, email, mobile number, date of birth for age verification, and payment reference…

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections you visit most.

Account Security

Your password is hashed and never stored in plain text. We support two-factor authentication via your registered mobile number, adding…

Retention Periods

Active account data is retained for as long as your account remains open.

Who Can Access Your Data

Only authorised mstbet staff with a clear operational need can access account data internally.

Requesting Changes

You can request a copy, correction, or deletion of your personal data at any time by contacting our privacy desk.

Common Questions About Your Data Rights

These questions come up frequently from account holders in India who want to understand exactly how their personal data is handled on mstbet. If your question is not covered here, reach out through live chat or our privacy email desk.

We collect your name, email address, mobile number, date of birth and a government-issued ID reference for verification. We also record the payment identifiers associated with your UPI, Paytm or PhonePe transactions when you make deposits or withdrawals.

No. We do not sell, rent or trade your personal data to third parties for their own marketing or commercial purposes. Data is shared only with payment processors — such as Paytm and UPI networks — strictly to complete your transactions.

Send a written request to our privacy email desk or raise a ticket through the Help section inside your account. We will verify your identity first, then deliver a structured copy of your data within the timeframe required by applicable law.

Yes. You can request deletion at any time by contacting our privacy team. We will erase your data once we have met the minimum retention period required by financial regulations in India. We will confirm in writing when deletion is complete.

Payment reference IDs from UPI, Paytm and PhonePe are encrypted in transit and at rest. We do not store full card numbers or UPI PINs. Access to payment records is restricted to staff who need it for transaction dispute resolution only.

We use session cookies for login continuity and analytics cookies to see which lobby sections are used most. You can disable non-essential cookies through your browser settings. Turning off analytics cookies will not affect your ability to use the account.

Contact our privacy desk by email or live chat immediately. If you are not satisfied with our response, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction under applicable local law.

How mstbet Handles Your Personal Data

Get in Touch About Your Data

Email Privacy Desk

Live Chat Support

Account Help Centre

Data Handling, Cookies and Account Security

Data We Collect

Cookie Usage

Account Security

Retention Periods

Who Can Access Your Data

Requesting Changes

Common Questions About Your Data Rights

01 What personal data does mstbet collect when I open an account?

02 Does mstbet sell my personal data to other companies?

03 How can I request a copy of the data mstbet holds about me?

04 Can I ask mstbet to delete my personal data?

05 How does mstbet keep my payment details secure?

06 Does mstbet use cookies, and can I turn them off?

07 Who should I contact if I believe my data has been mishandled?

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